PawPaa Pet Services Privacy Policy (India Specific)

Introduction

This privacy policy (“Policy”) explains how PawPaa Pet Services (“PawPaa”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you register as a client, purchase our services and products, and use our website. We are committed to protecting the privacy of your personal information and complying with all applicable Indian data privacy laws, including the Information Technology Act, 2000 (“IT Act”) and its amendments.

Contacting Us

If you have any questions or concerns about our use of your personal information, please contact our Grievance Officer, Ms. Shreya Sharma, by emailing [email address removed] or calling +91 98924 00563.

Information We Collect

When you register with us as a client, we collect personal data about you that is necessary for providing veterinary services to your pet. This information may include:

Name and title

Address

Email address

Phone numbers (home, work, mobile)

Pet information (species, breed, name)

How We Store Your Data

PawPaa stores your personal data on our secure Practice Management Software System. We only share this data with third-party providers for software support, repair, or recovery purposes under strict confidentiality agreements. If you register online, your details are collected via a secure platform and access is restricted to PawPaa personnel only.

Data Retention

We are required to retain certain information for legal and accounting purposes, as mandated by the IT Act. We also keep client records for seven years after your last visit to comply with our professional liability insurance requirement. This information includes your name, address, email, phone number, and pet information, but excludes bank account details.

How We Use Your Data

We use your personal data for the following purposes:

Client Account Administration: To manage your account, provide requested services and products (invoicing, appointment reminders, recordkeeping).
Pet Insurance Claims: We will share your pet’s clinical history and your contact information with your insurance company with your consent to process your claim.
Laboratory Services: When necessary, we will send pet samples to an external laboratory, providing your name and address solely for identification purposes.
Cremation Services: If you choose individual cremation for your pet, we will share your contact details with the crematorium for service discussions.
Lifecare Charitable Trust Partnership: In collaboration with Lifecare Charitable Trust, a partner in clinical services, we may share your pet’s medical information for treatment purposes, but only with your explicit consent. 6. The PawPlan: For our preventative healthcare plan, you may need to provide bank account details for direct debits. This information is used solely for setting up the payment and is not retained after confirmation.

Marketing Communications

We send clients the following communications:

Appointment, vaccination, and preventative healthcare reminders.
Practice news, updates, promotions, and pet care information.

You can opt-out of receiving marketing communications at any time by

Clicking the “Unsubscribe” link in an email.
Replying “STOP” to a text message.
Calling +91 98924 00563.
Visiting PawPaa and notifying a team member.

Third-Party Sharing (with your consent)

We will only share your personal data with third parties with your explicit consent. This may include:

Referral veterinarians for specialist consultations (sharing your pet’s clinical history and contact details).
Our out-of-hours emergency service provider, MiNightVet, for accessing your pet’s medical records.
New veterinary practices you choose to transfer your pet’s care to (sharing clinical history and contact details).
Microchip providers for pet microchipping (a legal requirement in India).

PawPaa Website

Our website uses cookies to enhance user experience. You can choose to disable cookies in your browser settings, but this may affect some website functionalities. We also use secure contact forms to collect user information. However, PawPaa is not liable for any information breaches occurring during form submissions.

External Links

Our website may contain links to external websites. We encourage you to review the privacy policies of these external websites before submitting your information.

Your Rights

You have the following rights under the IT Act:

Right to access and rectification: You can request access to your personal information and request corrections if inaccurate.
Right to access and rectification: You can request access to your personal information and request corrections if inaccurate.
Right to restrict processing: You can restrict1 the processing of your personal information under certain circumstances.
Right to data portability.